🚀 Getting started
Create an account, verify your email and choose your role: Attendee or Organizer. Use the top-right menu to access your dashboard.
- Sign up using email or social login.
- Verify your email to enable purchases and organizer features.
- Organizers should complete profile and payout details before publishing events.
🎫 Buying tickets
- Choose event and ticket type on the event page.
- Fill attendee details and review fees & taxes at checkout.
- Complete payment and save your order confirmation email as proof of purchase.
💡 Tip: Check event-specific refund policy before buying.
👥 Organizer resources
Full organizer guidance is available in the Organizer Guide. Key topics:
- Event creation, ticket types and capacity management.
- Payout setup, tax/GST configuration and KYC requirements.
- Handling attendee data and privacy responsibilities.
- Promotion tips and analytics to boost sales.
💳 Payments & refunds
Payments are processed securely by our payment providers. Refunds are governed by organizer policies and our Refund Policy.
- Keep order confirmation email for refund claims.
- Contact the organizer first for refund requests; contact support if organizer is unresponsive.
- Payment posting times depend on banks and processors.
🔒 Account & security
- Use a strong, unique password and enable two-factor authentication if available.
- Do not share your password or account secrets. Report suspicious activity immediately.
- To request account deletion or data export, contact support and provide verification details.
🔧 Technical troubleshooting
Common issues and quick fixes:
- Checkout failing: clear browser cache, try another browser or device, and verify payment details.
- Missing order confirmation: check spam folder, then contact support with purchaser email and event details.
- Unable to publish event: ensure required fields and payout/KYC info are complete.
- Webhook or integration issues: provide non-sensitive logs and endpoints to support for help.
📋 Policies & legal
Please review our policy pages for details:
📚 Knowledge Base
Detailed guides and tutorials to help you get the most out of DanceDoom.
🎫 For Attendees
👥 For Organizers
💳 Payments & Billing
📚 Knowledge Base
Detailed guides and tutorials to help you get the most out of DanceDoom.
🎫 For Attendees
👥 For Organizers
💳 Payments & Billing
How do I get a refund?💳
Contact the organizer first. If unresolved, contact support with your order ID and details. See Refund Policy.
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How do I change attendee information?🎫
Open your order in your account and use the edit options if provided. If editing is disabled, contact the organizer with order details for assistance.
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Can I transfer my ticket?🎫
Transfers depend on organizer settings. Check the event page for transfer/resale rules or contact the organizer directly.
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I didn't receive my ticket email — what now?🔧
Check your spam/junk folder and verify the email used at purchase. If still missing, contact support with purchaser email and event name so we can re-send.
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How do organizers set refund rules?👥
Organizers set refund and cancellation policies when creating the event. These are shown on the event page and at checkout. Buyers agree to those terms at purchase.
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What payment methods are accepted?💳
Accepted payment methods vary by region and provider. At checkout you will see available methods (cards, UPI, wallets, netbanking). Contact support for region-specific questions.
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How long do refunds take to appear?💳
Posting times depend on the payment provider and your bank — typically 5–10 business days for cards, variable for other methods. We'll email you when a refund is initiated.
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My order shows as paid but attendee list is empty — why?🔧
This can happen if payment confirmation hasn't been fully processed. Wait a few minutes and refresh; if still missing, contact support with order ID and payment reference.
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How do I report a security issue?🔒
Email security reports to hello@dancedoom.com with steps to reproduce and any relevant logs (avoid sharing secrets).
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Can I get a VAT/GST invoice?💳
If the organizer enables invoicing, you will receive an invoice after purchase. Contact the organizer or support for invoice issues.
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How do I create an account?🚀
Click "Sign Up" in the top-right menu. Choose email registration or social login. Verify your email to activate full features.
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How do I become an organizer?👥
Complete your profile, verify your email, and apply through the "Become Organizer" section. Complete KYC and payout setup to publish events.
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How do I create an event?👥
Go to your dashboard, click "Create Event", fill in event details, set ticket types and pricing, configure refund policies, and publish. Complete KYC first.
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How does ticket scanning work?👥
Organizers can download attendee lists with QR codes. Use any QR scanner app at the venue. Check-in attendees by scanning their QR code.
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When do organizers get paid?👥
Payouts are processed 7-14 days after the event ends, depending on the payment processor and any chargeback periods. Check your dashboard for payout status.
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How can I promote my event?👥
Share your event link on social media, email lists, and communities. Use the built-in promotion tools and consider paid advertising. Good event descriptions and images help.
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Why do I need to verify my account?🚀
Account verification ensures security and enables full features like purchasing tickets and creating events. Complete email verification and KYC for organizers.
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How do I reset my password?🔧
Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. Check spam folder if needed.
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Why am I seeing duplicate tickets in my order?🎫
This happens when multiple purchases are made for the same attendee. Contact support with order IDs to merge or refund duplicates.
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What happens if an event is cancelled?🎫
If cancelled by organizer, you'll be notified and refunded according to their policy. Platform cancellations are fully refunded. Keep your order confirmation.
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Can I buy tickets in bulk?🎫
Yes, select multiple tickets at checkout. Some events have bulk discounts. Contact organizer for large group bookings.
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How do I export my attendee data?👥
In your organizer dashboard, go to event analytics and click "Export Data". Choose CSV format for attendee lists, check-in data, and sales reports.
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Is there a mobile app?🔧
We're working on mobile apps for iOS and Android. For now, use the responsive website on your mobile browser for full functionality.
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Do you offer API integration?👥
Yes, we provide REST APIs for event creation, ticket sales, and attendee management. Contact partnerships for API access and documentation.
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📞 Contact & escalation
For assistance contact our support team or submit a request below:
Submit a Support Request
Alternative Contact Methods
- Email: hello@dancedoom.com (Response within 24 hours)
- Phone: +91 89460 18820 (Mon-Fri, 10 AM - 6 PM IST)
- Founder (Escalations): sarvessh@dancedoom.com
For urgent issues requiring immediate attention, please call our support line.
🤖 AI Support Assistant
Get instant help from our AI assistant. Ask questions about tickets, events, or technical issues.