Overview

This Refund Policy outlines the terms and conditions for refunds of tickets purchased through the DOOMVERSE PRIVATE LIMITED platform. DOOMVERSE PRIVATE LIMITED facilitates ticket sales on behalf of independent event organizers and adheres to Indian consumer protection laws including the Consumer Protection Act, 2019, and guidelines issued by the Reserve Bank of India (RBI) and payment gateways.

Refund eligibility is primarily determined by the organizer's published policy unless otherwise stated in writing or required by law. The Platform acts as a neutral intermediary and may process refunds on behalf of organizers or in limited cases directly, in compliance with applicable Indian laws and payment gateway regulations.

Refund Eligibility

Refunds depend on the organizer's refund and cancellation policy displayed at checkout and on the event page and may vary between events.
If an event is canceled by the organizer, attendees are generally eligible for full refunds (ticket price) unless alternate arrangements are offered and accepted, in accordance with Indian consumer protection laws.
For event reschedules or postponements, organizers may offer refunds, transfers, or credits as per their published policy.
Refunds may be denied for non-refundable tickets where this is explicitly stated at the time of purchase and on the event page.
Force majeure events (acts of God, natural disasters, government restrictions) may affect refund eligibility as per the organizer's policy and applicable Indian laws.

Refund Request Process & Timeframes

Step-by-Step Process

Contact Organizer: Submit a refund request directly to the event organizer using the contact details on the event page or booking confirmation.
Provide Documentation: Include order ID, registered email, purchase date, ticket details, and detailed reason for the refund request.
Organizer Review: The organizer generally aims to review the request within 7–10 working days and communicate a decision via email.
Approval & Processing: If approved, the organizer instructs or initiates a refund through the DOOMVERSE PRIVATE LIMITED platform.
Refund Credit: Once initiated, funds are typically credited to the original payment method within 7–10 working days, subject to bank and gateway processing.

Processing Timeframes

Request Acknowledgment: Within 24 hours of submission (organizer or platform, as applicable)
Organizer Review: Typically 7–10 working days from request submission
Refund Processing: Typically 7–10 working days from approval
Bank Credit: Additional 3–7 business days depending on payment method and bank processing

Platform Support

If the organizer is unresponsive or unreachable, contact DOOMVERSE PRIVATE LIMITED support at hello@dancedoom.com for assistance. The Platform will make reasonable efforts to mediate between you and the organizer and to support compliance with applicable consumer protection laws but cannot guarantee a particular outcome.

Organizer Responsibilities

Event organizers using the DOOMVERSE PRIVATE LIMITED platform are responsible for setting clear refund and cancellation terms. Organizers must:

Publish a clear and comprehensive refund policy on the event page before ticket sales begin.
Issue refunds to buyers when required by their published policy, applicable Indian laws, or consumer protection regulations.
Communicate refund decisions and processing timelines to attendees within reasonable timeframes.
Comply with DOOMVERSE PRIVATE LIMITED platform terms and payment gateway regulations.
Maintain records of all refund requests and decisions for audit and compliance purposes.

Attendee / Buyer Refunds

To request a refund, contact the event organizer first using the contact details provided on the event page or booking confirmation.
Provide complete order details including order ID, purchaser name, registered email, and detailed reason for the refund request.
Refunds are processed according to the organizer's published policy and payment processor rules, subject to Indian consumer protection laws.
Service fees and payment processing fees may be non-refundable as disclosed at checkout, in accordance with payment gateway terms and DOOMVERSE PRIVATE LIMITED platform terms.
Attendees have rights under the Consumer Protection Act, 2019, including the right to approach consumer courts for dispute resolution.
If the organizer is unresponsive or you need platform assistance, contact DOOMVERSE PRIVATE LIMITED support at hello@dancedoom.com.

Processing & Timing

Once an organizer approves a refund, or DOOMVERSE PRIVATE LIMITED issues one due to event cancellation or other permitted reasons, refunds are initiated to the original payment method. Processing times comply with RBI guidelines and payment gateway regulations:

Approval Timeline: Refund requests are generally reviewed and decided within 7–10 working days from submission.
Credit Card Payments: Typically 7–10 working days after approval, subject to card issuer processing times.
UPI / Digital Wallets: Usually processed within 7–10 working days after approval.
Net Banking / Bank Transfers: Around 7–10 working days depending on the bank and payment gateway processing.
Notification: DOOMVERSE PRIVATE LIMITED will notify purchasers by email when a refund is initiated, including estimated credit timelines.

Important: Processing times may vary due to banking holidays, payment gateway procedures, and intermediary bank processing. Refunds are subject to payment gateway and RBI regulations and may be outside the direct control of DOOMVERSE PRIVATE LIMITED.

Non-Refundable Items & Services

The following items and services are generally non-refundable unless otherwise stated in the organizer's policy or required by applicable Indian consumer protection laws:

Non-refundable tickets: Tickets explicitly marked as "non-refundable" or "final sale" at the time of purchase.
Service fees: Platform service fees, convenience fees, and payment processing charges charged by DOOMVERSE PRIVATE LIMITED are non-refundable, except where required by law or expressly stated otherwise.
Digital products: Digital tickets, access codes, virtual event materials, and electronic deliveries are non-refundable once delivered.
Late cancellations: Tickets canceled after the organizer's published cancellation deadline or within a short period before the event (as defined in the organizer policy) may be non-refundable.
No-show events: Tickets for events where the attendee fails to appear without prior cancellation in accordance with the organizer's policy.
Perishable/time-sensitive items: Food, beverages, or merchandise associated with events that have limited shelf life.
Third-party costs: Any third-party charges incurred (venue fees, equipment rental, performer fees) that cannot reasonably be recovered may be non-refundable.
Event materials: Physical merchandise, swag, or materials delivered after event commencement.

Exception: Under the Consumer Protection Act, 2019, consumers may be entitled to refunds in cases of service deficiency, unfair trade practices, force majeure events, or if the product/service delivered does not match the description provided at purchase.

Cancellation & Return Policy

This cancellation policy outlines how you can cancel or seek a refund for tickets and services purchased through the DOOMVERSE PRIVATE LIMITED platform. The organizer's own policy and applicable law will prevail in case of any conflict with the general guidelines below.

Cancellation Timeframes

Pre-event cancellation: As a general guideline, cancellations are usually considered if the request is made within 7 days of placing the order, or before the event start time (whichever comes first), unless the organizer's policy specifies different timelines.
Post-event cancellation: No cancellations are typically accepted after event commencement, except in cases of organizer cancellation, confirmed service deficiency, or force majeure.
Processing initiated: Cancellation requests may not be entertained if tickets have already been delivered electronically or the event logistics have been finalized by the organizer, as indicated in the organizer's policy.

Event-Specific Restrictions

Perishable/seasonal events: DOOMVERSE PRIVATE LIMITED does not generally accept cancellation requests for time-sensitive or perishable event experiences (food festivals, seasonal events, limited-time performances), unless required by law or permitted by the organizer.
Digital experiences: Virtual events, webinars, and online workshops are generally non-refundable once access credentials are delivered, unless technical failures prevent participation and are confirmed.
Group bookings: Cancellation of group bookings may be subject to additional organizer policies and minimum notice requirements.

Quality & Satisfaction Issues

Event quality complaints: If the event experience does not meet the published description or your reasonable expectations, report to customer service within 24 hours of event completion.
Technical issues: For virtual events with technical problems preventing participation, refunds may be considered if issues persist despite troubleshooting attempts.
Service deficiency: Under the Consumer Protection Act, 2019, refunds/replacements can be requested if the event organizer fails to deliver as promised.

Damaged or Defective Items

For physical merchandise or event materials (if applicable):

Report damaged or defective items to customer service within 48 hours of receipt.
Provide photographic evidence and a detailed description of the issue.
Requests are processed after verification by the seller/organizer.
Approved claims result in replacement or refund as determined by the merchant.

Warranty & Manufacturer Issues

For event merchandise or equipment that comes with manufacturer warranty, please refer warranty claims directly to the manufacturer. DOOMVERSE PRIVATE LIMITED may facilitate communication but warranty fulfillment is handled by the respective manufacturers.

Refund Processing Timeline

In case of any refunds approved by DOOMVERSE PRIVATE LIMITED, it generally takes 7–10 working days for the refund to be processed to your original payment method, subject to payment gateway and bank processing times.

How to Request a Refund

Locate your order confirmation email and note the order ID.
Contact the organizer using event page contact details or the organizer contact provided in your order.
If the organizer is unresponsive or you need platform assistance, email hello@dancedoom.com with order ID, purchaser email and a brief explanation.
DOOMVERSE PRIVATE LIMITED will review your request within 7–10 working days.
Once approved, refunds will be processed according to the timelines specified in the Processing & Timing section.

Contact for Refund Issues

For refund assistance contact DOOMVERSE PRIVATE LIMITED support at: hello@dancedoom.com.

Response Time: All refund inquiries are typically acknowledged within 24 hours and processed within 7–10 working days, in line with Consumer Protection Act, 2019 principles and payment gateway processes.

Required Information for Refund Requests:

Full name and contact details
Event name and date
Ticket ID
Username / account handle (if applicable)
Original payment method and amount
Reason for refund request with supporting details
Any previous communications with the organizer

Reporting Issues & Quality Complaints

Damaged or Defective Items

In case of receipt of damaged or defective event materials, merchandise, or tickets:

Report to the customer service team within 48 hours of receipt or event attendance, as applicable.
Provide photographic evidence, detailed description, and order information.
Requests will be processed once the organizer/seller has verified the issue.
Approved claims may result in refund, replacement, or event credit as determined appropriate by the organizer or merchant.

Product/Service Not Matching Description

If you feel that the event experience or product received is not as shown on the platform or as per your expectations:

Report the issue to customer service within 24 hours of event completion or product receipt.
Include specific details about how the experience/product differed from the description.
Provide supporting evidence such as screenshots, photos, or witness statements.
The customer service team will investigate and take appropriate action including refunds or credits where justified.

Technical Issues (Virtual Events)

For online events experiencing technical difficulties:

Report technical issues during the event to the provided support channels.
If issues prevent meaningful participation, document the problems with timestamps and screenshots where possible.
Post-event claims should be submitted within 24 hours with detailed technical information.
Refunds or credits may be offered if technical failures are confirmed by platform monitoring or organizer verification.

Investigation Process

All quality complaints and defect reports undergo investigation by our customer service team. We may coordinate with event organizers, sellers, or technical teams to verify claims. Decisions are made based on evidence provided and may include full or partial refunds, replacements, or event credits, in line with applicable laws and platform policies.

Exceptions & Disputes

Certain circumstances may affect refund eligibility. For disputes or exceptional cases:

Force majeure: Natural disasters, government restrictions, or unforeseen circumstances may affect refunds as per Indian law and the organizer's policy.
Consumer rights: Under the Consumer Protection Act, 2019, consumers have rights to approach consumer courts or forums for disputes.
Payment disputes: Chargeback requests are handled by payment providers according to RBI guidelines and card network rules.
Platform assistance: Contact DOOMVERSE PRIVATE LIMITED for unresolved organizer disputes; we will make reasonable efforts to assist but do not guarantee any specific remedy.

Dispute Resolution: We recommend contacting the organizer first, then platform support. For legal disputes, consumers may approach consumer forums or courts as per applicable Indian laws and the dispute resolution terms in our Terms and Conditions.