Terms and Conditions

In these Terms and Conditions, unless the context otherwise requires:

• "Platform" means the website www.dancedoom.com and its mobile applications, owned and operated by DOOMVERSE PRIVATE LIMITED.
• "Services" means the event ticketing, management, and related services provided through the Platform.
• "User" or "You" means any individual or entity accessing or using the Platform.
• "Organizer" means a User who creates and manages events on the Platform.
• "Attendee" means a User who purchases tickets for events through the Platform.
• "Content" means any text, images, videos, or other material uploaded or posted on the Platform.
• "Force Majeure" means any event beyond reasonable control including natural disasters, war, terrorism, strikes, etc.
• "Grievance Officer" means the designated officer for handling user complaints as per Information Technology Act, 2000.

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Eligibility: You must be at least 16 years old and legally authorized to enter into binding agreements.
• Account Updates: You agree to keep your account information current and accurate.
• Unauthorized Access: You must immediately notify us of any unauthorized use of your account.

The Platform provides event ticketing, management, and related services for organizers and attendees.

The Platform is a neutral intermediary that facilitates ticketing services and does not organize or control events. All event-related actions including permissions, cancellations, safety, facilities, refunds, and liabilities are solely the responsibility of the Event Organizer.

• Service Availability: We strive to provide continuous service but do not guarantee uninterrupted access.
• Permitted Use: You agree to use the Platform only for lawful purposes and in compliance with these Terms.
• Prohibited Activities: You may not use the Platform for any unlawful, harmful, or unauthorized purposes.
• Third-Party Links: The Platform may contain links to third-party websites. We are not responsible for their content or practices.

• Facilitator Role: The Platform acts only as a facilitator and neutral intermediary for ticketing and related services; we do not take responsibility for event execution, safety, crowd control, venue conditions, or organizer decisions.
• Data Sharing Consent: By purchasing a ticket, you consent to sharing your name, contact details and event-related information with the Organizer solely for operational purposes.

Organizers creating events on the Platform have additional responsibilities:

• Event Content: Organizers are solely responsible for event content, accuracy, and compliance with applicable laws.
• Attendee Safety: Organizers must ensure events are conducted safely and in compliance with local regulations.
• Ticket Management: Organizers control ticket pricing, availability, and refund policies subject to Platform rules.
• Data Handling: Organizers receive attendee data necessary for event operations and must comply with privacy laws.
• Event Cancellation: Organizers must follow published cancellation policies and handle refunds appropriately.
• Licenses & Permissions: The Organizer represents and warrants that all necessary licenses, permits, copyright rights, venue permissions, government approvals, and safety compliance have been secured. The Platform shall not be responsible for any non-compliance or illegal events.

Users purchasing tickets and attending events agree to:

• Ticket Purchases: All ticket sales are final unless otherwise specified in the organizer's refund policy.
• Ticket Delivery: Tickets are delivered electronically. Users must provide accurate contact information.
• Ticket Transfers: Ticket transfers or resale may be restricted by organizers and must comply with applicable laws.
• No Guarantee for Seating: The Platform does not guarantee seating/entry preference. All seating, entry allocation, and on-site rules are managed and enforced by the Organizer.
• Event Conduct: Attendees must comply with event rules, venue policies, and applicable laws.
• Refunds: Refund eligibility follows organizer policies and payment processor terms.

Payment processing is handled by third-party providers. Platform fees and applicable taxes are disclosed at checkout.

• Payment Processing: We do not store full payment card information. All payments are processed securely by authorized providers.
• Platform Fees: Service fees are clearly displayed before purchase completion.
• Platform Fees Non-Refundable: Platform convenience or processing fees charged by DOOMVERSE PRIVATE LIMITED are non-refundable under any circumstance, unless required by applicable law.
• Refund Responsibility: Refunds, postponements, cancellations, venue changes, or event modifications are decided solely by the Organizer. DOOMVERSE PRIVATE LIMITED has no obligation to issue refunds unless explicitly authorized in writing by the Organizer.
• Taxes: Users and organizers are responsible for applicable taxes as required by law.
• Payouts: Organizer payouts are subject to verification and payment processor schedules.
• Currency: All transactions are processed in Indian Rupees (INR) unless otherwise specified.

• Platform IP: DOOMVERSE PRIVATE LIMITED retains all rights to the Platform, software, trademarks, and related intellectual property.
• Organizer Content: Organizers retain rights to their event content but grant us a license to host and distribute it for service provision.
• User Content: By submitting content, you grant us a license to use it for Platform operations.
• Copyright Policy: We respect intellectual property rights and respond to valid DMCA notices.

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

• No Warranties: We make no warranties regarding accuracy, completeness, or suitability of information on the Platform.
• Event Responsibility: We are not the event organizer and are not responsible for event content, safety, or execution.
• Third-Party Services: We are not responsible for third-party payment processors, venues, or external services.
• Service Interruptions: We do not guarantee uninterrupted service availability.

To the maximum extent permitted by applicable law:

• Direct Damages: Our liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
• Indirect Damages: We shall not be liable for indirect, consequential, incidental, special, or punitive damages.
• Data Loss: We are not liable for any loss of data, business interruption, or lost profits.
• Force Majeure: We are not liable for failures caused by events beyond our reasonable control.

You agree to indemnify and hold harmless DOOMVERSE PRIVATE LIMITED, its affiliates, officers, directors, agents, and employees from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms and Conditions
• Your misuse of the Platform or Services
• Your infringement of any third-party rights
• Your violation of applicable laws or regulations
• Any claims related to your event organization or attendance

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with applicable Indian laws, including the IT Act, 2000 and relevant data protection rules.

• Data Collection: We collect information necessary to provide our services and improve user experience.
• Data Sharing: User and attendee data is shared with event organizers as necessary for event operations.
• Data Security: We implement appropriate security measures to protect your personal information.
• Your Rights: You have rights regarding your personal data as per applicable privacy laws.

As per the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, you have the following rights:

• Right to Information: You have the right to accurate and complete information about the Services, including pricing, terms, and conditions.
• Right to Choose: You have the right to choose from various options available on the Platform.
• Right to Fair and Reasonable Contract: These Terms and Conditions are fair and reasonable, and we ensure transparency in all dealings.
• Right to Grievance Redressal: You have the right to seek redressal for any grievances through our Grievance Officer or consumer courts.
• Right to Privacy: Your personal data is protected as per applicable laws, and you have rights regarding data collection and usage.
• Right to Seek Redressal: In case of deficiency in service, you may approach consumer forums or courts for redressal.

• User Termination: You may terminate your account at any time by contacting support.
• Platform Termination: We reserve the right to suspend or terminate accounts that violate these Terms.
• Effect of Termination: Upon termination, your right to use the Platform ceases immediately.
• Data Retention: We may retain certain data as required by law or for legitimate business purposes.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.

• Jurisdiction: All disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
• Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including the validity, interpretation, performance, or termination thereof, shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement or by the courts in Chennai, Tamil Nadu.
• Grievance Redressal: For any complaints or grievances, users may contact our Grievance Officer, Grievance Officer - DOOMVERSE PRIVATE LIMITED , at hello@dancedoom.comor write to our registered office at Doshi gardens 3D06, 3rd Floor, Ottagapalayam, Kannika Puram, Vadapalani, Chennai, Tamil Nadu 600026. We will make reasonable efforts to address and resolve your concerns promptly.
• Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class actions or representative proceedings.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Material changes will be communicated to users through appropriate channels.

• Review Responsibility: It is your responsibility to review these Terms and Conditions periodically for updates.
• Acceptance of Changes: Continued use of the Platform after changes constitutes acceptance of the modified Terms and Conditions.
• Effective Date: Changes take effect immediately upon posting unless otherwise specified.

• Severability: If any provision of these Terms is held invalid, the remaining provisions shall remain in effect.
• Entire Agreement: These Terms and Conditions constitute the entire agreement between you and DOOMVERSE PRIVATE LIMITED.
• Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent.
• Contact Information: All communications should be directed to hello@dancedoom.com